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Sharlene Mitchell & Associates

move forward

Sharlene Mitchell & Associates

provides customized training solutions designed to elevate your business by investing in your people and uniting your organization behind common goals.

Our Services

I witnessed the training day as the beginning of something special. It was very revealing seeing a different side of people. What a great day and it was fantastic to finally feel like a real team.

Our Services

Move forward with our customized solutions

Custom Programs

If you are facing challenges in your workplace, we can create a custom training solution that targets issues and is designed with your unique team dynamic in mind.

Our custom programs provide staff with valuable knowledge and skills that they can use immediately, and clearly define what is expected of them.

Custom courses include:

  • Measurable objectives
  • Design input from staff and management
  • Flexible timings to work around operational demands
  • Engaging, relevant support materials
  • Interactive, participative activities and tasks
  • Existing corporate messaging
  • Focus on team building
  • Post-course assignment
  • Post-course communication between staff and management

Tailored Solutions

Based on several of our design frameworks, our cost-effective tailored solutions are built around your specific industry, staff attributes and business dynamic. Each tailored solution uses examples, case studies and tasks that are relevant to your team's on-the-job experience.

Tailored courses include:

  • Own It! How to Take Responsibility, Make Decisions, and Take Risks at Work
  • Customer Service on the Phone
  • Advanced Customer Service
  • Personal Effectiveness: Manage your time, your boss and your career!
  • Managing Change
  • Diversity and Respect in the Workplace
  • Crisis Management
  • The Power of the Positive
  • Leading with Influence
  • Building Team Success

Needs Analysis and Program Evaluation

We take a holistic approach to your training plans and can work with stakeholders to identify current and future needs. Existing training programs are evaluated in relation to current industry practices, identifying the areas where you excel and where improvement is recommended.

Areas of analysis and evaluation include:

  • Training duration
  • Included topics
  • Curriculum design
  • Training delivery methods
  • Knowledge verification and learning transfer
  • Record keeping

Coaching

Would your staff benefit from corporate coaching? Are you looking for development opportunities for your supervisors and managers? Would you like to coach your staff but find that you never have time to follow-up? Do you feel that your staff would benefit from an outside perspective from someone that understands your business objectives but isn't directly involved in daily operations?

Together, we work with individual staff members to outline development areas and set personal goals that are aligned with business objectives. And we provide ongoing support, helping staff achieve their specific goals.

This is ideal for staff that are struggling to be successful within the scope of their responsibilities, or to support rising stars within your business.

Great, easy to understand training program. I found it very comprehensive yet fun. I learned something, made some memories and enjoyed an environment based on discussion rather than a PowerPoint presentation.

About Sharlene

Working with you to find the best solution for your organization

My clients are my colleagues. We partner to find solutions.

With more than 20 years of international experience working in England, Singapore, Japan, and Canada in the field of Learning and Development, I continually strive to ensure that my training is engaging, relevant and effective.

I have designed solutions for a wide range of clients and industries, for the public and private sector, and for all levels of an organization. Results are measured by success, and for this reason the majority of my business has originated from positive referrals and word-of-mouth.

I'm passionate about learning and development, and see training as one tool among many that can help an organization meet and exceed its business objectives.

Contact

Let's talk!

+1 519 442 1312 |

Sharlene Mitchell & Associates

24 St. Andrew Street, Paris ON N3L 2W9 Canada